77haji Terms and Conditions — Please Read Before Use

1 General Information & Applicability

77haji (hereinafter referred to as "the Platform" or "we") is an online gaming and betting platform that provides entertainment services to adult users in Bangladesh and other selected regions. These Terms and Conditions constitute a legally binding agreement between you and 77haji.

By using any 77haji service — whether visiting the website, creating an account, or playing a game — you are considered to have fully agreed to these Terms and Conditions. If you do not agree with any term, please refrain from using the platform.

These Terms and Conditions should be read together with 77haji's Privacy Policy and Responsible Gaming Policy. The three documents together form the complete agreement between you and 77haji.

2 Account Registration & Eligibility

To open an account and use our services on 77haji, the following conditions must be met:

• You must be at least 18 years old. Users under 18 are not permitted to open an account.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• All information provided during registration (name, date of birth, address) must be truthful and accurate.
• You are responsible for keeping your account password confidential. Login credentials must not be shared with anyone else.

77haji may request KYC (identity verification) documents at any time. You may be required to submit a national ID, passport, or other government-issued document. 77haji reserves the right to hold withdrawals until verification is complete.

3 Deposits, Withdrawals & Payments

77haji supports multiple payment methods, including mobile banking and bank transfers. The key payment terms are outlined below:

• Deposits are generally credited to your account instantly or within a few minutes.
• Withdrawal requests are generally processed within 24 hours of verification.
• Your account must have completed KYC verification before a withdrawal can be processed.
• Withdrawals are preferably processed to the same payment method used for the deposit.
• 77haji reserves the right to hold funds and investigate any suspicious transactions.
• International anti-money laundering regulations are strictly observed.

For any deposit or withdrawal issues, contact our 24/7 support team. The average resolution time is under 4 hours.

4 Bonus & Promotional Offers

77haji regularly offers various bonuses and promotions. Before claiming any offer, please keep the following terms in mind:

• Each bonus has its own wagering requirements, which are stated on the relevant promotions page.
• A specified amount must be wagered before any withdrawal can be made from bonus funds.
• The same bonus cannot be claimed more than once.
• If bonus abuse is detected — such as using multiple accounts — all bonuses and associated winnings will be forfeited.
• 77haji reserves the right to modify or cancel any bonus offer at any time.
• Separate wagering conditions apply to winnings from free spins.

5 Gaming Rules & Fair Play

All games on 77haji run on RNG (Random Number Generator) technology and are regularly audited by independent third parties. This ensures that every game outcome is entirely fair and not predetermined.

• If a technical error occurs during gameplay, 77haji may void the affected round.
• 77haji reserves the right to void any abnormal winnings resulting from software bugs or technical errors.
• In Live Casino, the dealer's decision is final, though technical errors will be subject to review.
• In Sports Betting, bets are settled after the official result has been announced.
• Any dispute regarding a game outcome must be reported to support within 24 hours.

6 Prohibited Activities

The following activities are strictly prohibited on 77haji and may result in account termination and legal action:

• Creating multiple accounts or using another person's account.
• Using the platform for money laundering or any form of illegal financial activity.
• Hacking gaming software, using bots, or deploying any automated systems.
• Placing strategic bets with the intent to exploit the bonus system (bonus abusing).
• Harassing or attempting to defraud other users.
• Attempting to pass KYC verification using a false identity or forged documents.
• Chargeback fraud — that is, filing a chargeback with your bank after a transaction has been successfully completed.

7 Account Suspension & Closure

Users may request account closure at any time. 77haji may also close an account under certain circumstances:

• Immediate account termination for any breach of the terms and conditions.
• An inactivity fee may apply to accounts that have been dormant for an extended period (12 months).
• Any outstanding balance will be returned within 30 days following an account closure requested by the user.
• Once self-exclusion is activated, access to the account will be restricted for the specified period.

8 Responsible Gaming Policy

77haji believes gaming should be entertainment, not a problem. We are committed to responsible gaming and help users build healthy gaming habits:

• Users can set their own daily, weekly, or monthly deposit limits.
• The self-exclusion option allows you to take a break from the platform for anywhere from 1 week to permanently.
• The Reality Check feature sends periodic notifications about your gaming session at set intervals.
• If you notice signs of gaming addiction, contact our support team immediately.

9 Intellectual Property & Copyright

The 77haji website, app, logo, graphics, content, and software are entirely owned by 77haji and protected under international copyright law.

• Copying, distributing, or using 77haji content without permission is strictly prohibited.
• Users may use the platform for personal and non-commercial purposes only.
• Reverse engineering or attempting to modify the platform's software code is prohibited.

10 Dispute Resolution Process

If you have a dispute or complaint, please follow the steps below:

• Step 1: Please reach out to our 24/7 customer support team via live chat first.
• Step 2: If your issue is not resolved via live chat, please submit a detailed complaint by email.
• Step 3: We will provide an initial response within 7 business days of receiving a complaint.
• Step 4: Complex cases will be resolved within 14 business days where possible.

If a resolution cannot be reached through our internal process, the option of settling the dispute through an independent third party will be considered.

11 Terms Update Policy

77haji reserves the right to update these Terms and Conditions at any time. For significant changes:

• Users will be notified via email or platform notification at least 7 days before any changes take effect.
• Continued use of the platform after the updated Terms and Conditions take effect will be considered automatic acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.